Frequently Asked Questions

Get Started

How would you like us to provide our financial information?

Grant us secure access to your accounting software (QuickBooks, Gusto, etc.), and upload your statements directly. You can also provide financial documents by secure email. We’ll guide you on the best method based on what’s easiest and safest for you.

What happens during the free initial call?

We’ll ask specific questions about your business to create a personalized bookkeeping plan. This plan outlines the setup tasks, ongoing services, and associated fees.

Is there a contract?

We formalize our agreement through an engagement letter. Services are provided month-to-month and can be canceled anytime with a 30-day written notice.

How does your pricing work?

We charge a flat monthly rate based on your business needs. No hourly rates and no surprises! Add-on services can also be included in your quote.

How are you protecting my data?

We use secure, mobile-friendly tools for communication and file sharing. It’s fast, intuitive, and built with your security in mind.

Bookkeeping Services

Do I need bookkeeping services?

Yes. Regardless of your business size, accurate records are essential for IRS compliance, tracking finances, and making informed decisions.

We have a CPA accountant, do we still need a bookkeeper?

Yes. A CPA focuses on tax preparation and strategy, while a bookkeeper maintains your daily financial records, freeing your CPA to focus on higher-level planning.

Do you replace my CPA?

No. We work alongside your CPA by maintaining accurate, organized books, not by replacing tax or audit services. We also offer unlimited collaboration with your CPA to ensure seamless support.

What’s included in my monthly service?

Every plan includes transaction categorization, monthly reconciliations, financial reporting (Profit & Loss, Balance Sheet), and a year-end package for your CPA. 

What types of financial reports are you providing?

We provide standard reports (Profit & Loss, Balance Sheet) and can customize additional financial reports based on your business needs

Will you handle my taxes, too?

We don’t prepare taxes directly, but we partner with tax professionals specialized in tax planning and preparation.

Do you handle bill pay and invoicing?

Yes. We manage accounts payable and receivable, and nothing goes out without your approval. Services include entering bills, cutting checks, sending wires, invoicing customers, and managing collections.

My business is growing, can I upgrade my plan?

Of course! You can upgrade your services at any time to match your business needs.

Cleanup & Catchup

I'm behind on my bookkeeping. Can you help?

Absolutely! We offer cleanup and catch-up packages tailored to how far behind you are.

What if my books are a hot mess?

No judgment here. We start with a free diagnostic review and then create a plan to clean up and organize everything properly.

How quickly can you get me caught up?

Typically, within 10–15 business days, depending on the number of months needing catch-up.

Consulting

What can I expect during a bookkeeping consulting session?

You’ll get a full review of your current setup, clear recommendations to stay organized, and actionable steps to boost your financial health.

How do you optimize my accounting workflows?

We review how you’re handling daily tasks, spot gaps, and show you faster, smarter ways to manage your bookkeeping and financial operations.

Can you help me choose the right accounting software for my business?

Yes. We assess your needs and recommend the best tools like QuickBooks, payroll systems, or POS platforms. We also handle setup and integration.

Do you offer training if I want to manage my bookkeeping myself?

Yes. We offer hands-on training in bookkeeping basics, accounting software like QuickBooks, and financial reporting—no experience required.

Software search & Implementation

As part of our consulting services, we help you find and implement the right accounting software and financial tools for your business. Whether it’s QuickBooks, payroll systems, POS platforms, or other integrations, we guide you through selection, setup, and training to ensure your systems are efficient, connected, and scalable.

Quickbooks Support & Tools

What accounting software are you recommending and why?

We recommend QuickBooks Online for its powerful features and integrations.

Do you only work in QuickBooks Online?

Yes. We are certified QuickBooks Online ProAdvisors and believe it’s the best option for small businesses. If you prefer another system, we’ll refer you to a firm that better matches your needs.

What if I’m switching from QuickBooks Desktop or another software?

We handle full data migration to QuickBooks Online, making sure your records are accurate and your setup is smooth.

Is a QuickBooks subscription included?

No. We do not include the subscription cost but will guide you to the best plan for your business.

Communication & Miscellaneous

How can I communicate with you?

We offer unlimited phone and email support.

How often will I communicate with you?

We ensure consistent support through open communication and scheduled monthly performance meetings.

How do you help my business grow?

We go beyond data entry—analyzing your numbers and advising you on financial decisions to support growth.

Does it matter where my business is located?

No. We are US-based and serve businesses nationwide using secure, efficient technology.

Still have questions? Reach out today—We're here to help!

Get In Touch With Us

Interested in saving time, staying organized, and growing your profits? Reach out today to get started with us.